Privacy policy

At LookAlbania, based in Albania, we prioritize the confidentiality and security of the data entrusted to us. This Privacy Policy outlines how we collect, use, and safeguard information when you use our platform and services.

1. Data we collect

We collect information necessary to provide a functional business management tool. This falls into the following categories:

Account information: When you register, we collect your name, business name, physical address in Albania (or elsewhere), email address, and tax identification details.

Customer and guest data: As a service provider, we process data you input about your own clients (such as booking names, phone numbers, and preferences). You remain the data controller for this information, while we act as the data processor.

Technical data: We automatically collect IP addresses, browser types, and usage patterns via cookies to improve site performance and security.

2. How we use your information

Your data is used strictly for the following purposes:

• To facilitate online reservations and business management.
• To process payments and prevent fraudulent transactions via our partners.
• To send essential service updates, security alerts, and administrative messages.
• To comply with Albanian legal and tax obligations.

3. Data sharing and third parties

We do not sell your personal data. We only share information with third parties in the following instances:

• Service providers: Infrastructure providers (cloud hosting), payment processors, and SMS gateway providers necessary for the platform to function.
• Legal requirements: If required by Albanian authorities under Law No. 9887 "On the Protection of Personal Data" or other applicable regulations.
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

4. Data security and retention

We implement robust technical and organizational measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Storage: Data is stored on secure servers with restricted access.
• Retention: We keep your account data as long as your subscription is active. If you terminate your account, we may retain certain data to comply with legal, tax, or accounting requirements for a period of up to 5 years.

5. Your rights

Depending on your location, you have specific rights regarding your personal data:

• Access and rectification: You can view and update your information at any time through your dashboard.
• Deletion: You may request the deletion of your personal data, subject to our legal retention obligations.
• Data portability: You have the right to request a copy of your data in a machine-readable format.
• Objection: You can object to the processing of your data for marketing purposes at any time.

6. International data transfers

While we are based in Durrës, Albania, we may use global infrastructure (such as AWS or Google Cloud) to host our services. By using LookAlbania, you consent to the transfer of information to servers located outside of Albania, provided they offer an adequate level of protection consistent with the GDPR.

7. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending an email to the address associated with your account.

8. Contact us

For any privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@lookalbania.al

Address: Durrës, Albania