Terms and Conditions

1. About these Terms

These Terms and Conditions (“Terms”) govern access to LookAlbania's website at lookalbania.al, its mobile applications and any related booking interfaces or business dashboards (together, the “Platform”). They apply to visitors, people making bookings (“Guests”) and, where relevant, businesses listed on or using the Platform (“Partners”). Additional signed agreements govern Partners' commercial use of the Platform; if there is a conflict concerning a Partner's commercial services, the signed agreement takes precedence.

By creating an account, submitting a booking or otherwise using the Platform, you agree to these Terms. Where an affirmative acceptance is required, it will be requested in the relevant interface. Our Privacy Policy explains the separate rules governing personal data. Mandatory rights granted by applicable consumer or data-protection law are not limited by these Terms.

2. What LookAlbania does

LookAlbania helps people discover restaurants, bars and hospitality venues and, where available, book tables, experiences or events offered by independent Partners. We provide discovery, booking and management technology. Unless expressly identified as the seller or organizer for a particular service, LookAlbania does not operate the venue, prepare food, provide transport, guide a tour or organize the event.

The Partner is responsible for delivering the booked service and for its legality, quality, accessibility, safety, venue policies and the information it publishes. A booking for a Partner's service generally creates a relationship between the Guest and that Partner. LookAlbania remains responsible for its own Platform obligations and any rights that cannot lawfully be excluded.

Features and types of bookings may vary by venue, location and availability. References in these Terms to payments, reviews, events, tours or other optional features only apply where those features are offered.

3. Who may use the Platform and accounts

You must be at least 18 years old, or use the Platform under the supervision of an adult legally able to make the booking. You must supply truthful, current contact details and keep account credentials confidential. You are responsible for activity through your account except where caused by circumstances for which we are legally responsible.

You must not create misleading accounts, impersonate others or make bookings without authority. We may use reasonable verification steps to protect Guests and Partners. You can request closure of an account using the available account controls or by contacting us; statutory record-keeping obligations may require limited data to be retained after closure.

4. Venue information, search and rankings

Venue descriptions, menus, prices, photographs, opening hours, rules, services and available booking slots may be supplied or managed by Partners. We work to keep information useful and current, but it can change. Confirm time-sensitive or important details directly with the Partner, including accessibility, allergy arrangements, minimum spend, age limits and event admission rules.

Search results and recommendations may reflect relevance, location, availability, user preferences, popularity or editorial selection. Where a placement is paid or sponsored, we will identify it appropriately. A listing or recommendation is not a warranty or certification of the Partner.

5. Booking requests and confirmations

A displayed time slot is not a reservation until the booking is completed on the Platform. For restaurants and bars, a completed booking is confirmed immediately; the Partner does not need to accept it first. Where the Platform asks you to confirm your email, the booking is not confirmed until that step is finished. An error message or an incomplete checkout is not confirmation. Review the date, time, venue, party size and any specific conditions before submitting a request.

We and the Partner may contact you with reminders, changes or essential service information through the contact channels you provide. These operational messages are distinct from optional marketing. The booking status on the Platform is the confirmation: restaurants and bars are confirmed when the booking is completed, and experiences, tours and beach reservations stay pending until the Partner accepts them. Special requests, seating preferences and comments are not guaranteed unless the Partner confirms them.

Before travelling, check that status on the Platform. A restaurant or bar booking shown as confirmed does not need a further acceptance. If the booking is still pending, or the email confirmation step is unfinished, contact the Partner or LookAlbania before you travel. Do not make overlapping speculative bookings or transfer or resell reservations without permission.

6. Changes, cancellations and no-shows

The cancellation or modification options and deadlines applicable to a booking are those presented to you before confirmation and, where relevant, in the booking confirmation. Different Partners or experiences may have different policies. Where no specific fee is disclosed, we will not invent or automatically impose a cancellation charge.

If you cannot attend, cancel promptly using the available functionality or contact the Partner. Changes are subject to availability. Arriving late may result in the Partner releasing the table or booking, in line with conditions communicated to you. If the Partner cancels or materially changes a confirmed booking, you should receive timely notice through the available channels and any applicable refund or alternative will be handled according to the disclosed conditions and mandatory law.

Repeated deliberate misuse, fraudulent bookings or substantiated no-shows may lead to proportionate restrictions after reasonable review. You may contact us to challenge an inaccurate no-show record. We do not promise a fixed suspension threshold unless it is expressly published as a Platform rule.

7. Prices, deposits, payments and refunds

Prices and other charges for dining, experiences or events are set by the Partner unless otherwise expressly stated. Taxes, deposits, minimum spends, booking fees, cancellation fees and refund conditions should be shown before you commit to a charge. A table reservation does not by itself mean the cost of dining has been paid.

Where online payment is available, the checkout will identify the relevant merchant or payee, payment provider, amount and applicable conditions. Payments may be processed by a third-party provider subject to its applicable terms. LookAlbania does not claim to hold or settle Guest funds unless the applicable checkout and agreement expressly provide for that role.

Refund eligibility depends on the disclosed booking conditions and mandatory legal rights. Questions concerning the delivered service should generally be directed first to the Partner; LookAlbania will assist with booking records and Platform-related issues within its control. Nothing in these Terms removes remedies required by consumer law.

8. Your experience at the Partner venue

Guests must comply with lawful venue rules communicated in advance, act respectfully, arrive at the agreed time and pay for goods or services received. The Partner may refuse service where legally permitted for safety, capacity or legitimate operational reasons. Any dispute about food, allergens, accessibility, staff conduct, admission or the actual experience should be raised with the Partner promptly; we may help facilitate communication but do not replace the service provider.

If a booking involves a tour, activity or event, follow the Partner's disclosed age, health, fitness, insurance, entry and safety requirements. These are not automatically verified or guaranteed by LookAlbania.

9. Prohibited use

You must not use the Platform to defraud, harass, threaten or mislead others; submit fake reservations or reviews; scrape or harvest personal data; bypass technical restrictions; disrupt security or availability; sell booking slots; or use another person's account without permission. Reasonable automated indexing by general search engines remains subject to our published technical instructions.

10. Reviews, ratings and user content

Where reviews or uploads are enabled, you are responsible for the content you submit. Reviews must reflect genuine experiences and must not include unlawful, abusive, misleading or privacy-infringing material. Do not publish another person's personal data without an appropriate lawful basis.

You retain ownership of content you lawfully submit, but grant LookAlbania a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt it as reasonably necessary to operate and promote the Platform, subject to your privacy rights and any settings made available to you. We may moderate, remove or restrict content for legitimate reasons, including illegality, suspected fraud or violation of these Terms. Negative reviews will not be removed solely because they are negative.

11. Terms applying to Partners

12. Third-party sites and integrations

The Platform may link to Partner websites, maps, social networks, external booking widgets or payment pages. Third parties may apply their own terms and privacy notices. Where a booking occurs entirely outside LookAlbania, that third party may be solely responsible for the transaction and any associated information.

13. Platform ownership

The Platform's software, design, brand, databases and original content are owned by LookAlbania or its licensors and protected by applicable intellectual-property law. We grant you a limited, non-exclusive, revocable right to use the Platform for its intended lawful purpose. This does not transfer intellectual-property rights to you. Rights in Partner and Guest materials remain with their respective owners.

14. Availability, responsibility and liability

We take reasonable care in providing the Platform but cannot guarantee uninterrupted access, completely error-free listings or the availability of every booking. The Platform may require maintenance or be affected by third-party connectivity and systems. We are responsible for matters that applicable law places on us, including our own misconduct and failure to meet non-excludable obligations.

To the extent allowed by law, LookAlbania is not responsible for independent Partners' acts or omissions, and is not liable for indirect or unforeseeable losses arising solely from use of the Platform. Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Partners remain responsible for their own services and any separate contractual commitments.

15. Suspension, complaints and dispute resolution

We may restrict or suspend an account or listing when reasonably necessary to address fraud, security risks, repeated violations or legal requirements. Where appropriate, we will explain the reason and offer a way to seek review. For booking and Platform concerns, contact info@lookalbania.al and provide the booking reference and a short description. For on-site service complaints, contact the Partner as well.

These Terms are governed by the laws of the Republic of Albania, without overriding mandatory consumer protections that apply to you. Disputes that cannot be resolved amicably may be brought before the competent courts in accordance with applicable procedural and consumer law. No clause requires a consumer to give up a legally protected forum or remedy.

16. Changes to the Terms

We may update these Terms when services, laws or operational requirements change. We will show the effective date, publish the updated version and provide additional notice where changes materially affect users or where law requires it. Changes will not retroactively remove rights in a booking already confirmed.

17. Contact and legal information

Platform:

https://lookalbania.al

Operator:

LookAlbania

NIPT:

L92110501A

Address:

Durrës, Albania

Contact:

info@lookalbania.al

Effective date:

April 13, 2026